Challenging Conversations
Live through a harsh performance review, then run it yourself.
An empathy experience followed by a coaching module that gives a framework for constructive performance conversations.
The experience
Step into the shoes of AndrewA junior manager who overhears a new starter feeling unsupported, which leads to a defensive performance conversation where you never get to speak up.
Step into the shoes of HelenA senior manager who needs to have that conversation. How can your language get a better outcome?
Key biases
- Jumping to conclusions
- Not seeking to understand