Finding Common Ground
LGBT+ discrimination at a customer service desk, from a real employee's story.
Based on something that really happened to one of the bank's employees: signing up to a gym's partner membership deal with their partner, they were met with harsh discrimination.
The program shares that experience with colleagues so they understand how discrimination feels, and practice the proactive behaviour expected of them.
The experience
Step into the shoes of JackSign up to the gym with your partner Pierre, and be dismissed and refused membership because of your sexual orientation.
Results
- 99.2% of 161 participants understood how it felt to be discriminated against
- 96% felt prepared to act if they saw this at work
- Over 99% understood their reporting options